Terms and Conditions – Cool Fix Oman
Welcome to Cool Fix Oman. These Terms and Conditions outline the rules and regulations for the use of our appliance repair services and website, located at www.muscatcoolingrepair.com.
1. Acceptance of Terms
By accessing this website and/or booking our services, you agree to be bound by these Terms and Conditions. If you disagree with any part, please do not use our services.
2. Services Offered
Cool Fix Oman provides residential and commercial appliance repair services, including but not limited to:
- Air Conditioner Repair & Maintenance
- Refrigerator & Freezer Repair
- Washing Machine & Dryer Services
- Microwave & Oven Repairs
- Vacuum Cleaner & Small Appliance Repairs
3. International Clients (USA & Canada)
We also serve customers living in Canada and the USA who wish to schedule repairs for their homes or rental properties in Muscat, Oman. All communications, service bookings, and payments can be made online or through a trusted local contact.
We do not guarantee service availability in your country. Services are provided only within Oman. Clients from abroad are responsible for ensuring local coordination and payment arrangements.
4. Appointments & Cancellations
Appointments must be scheduled in advance through our Contact Us page or WhatsApp. We require at least 3 hours’ notice for cancellations. Failure to cancel in time may incur a call-out fee.
5. Pricing and Payments
All service charges are provided upfront before service begins. We accept cash, local bank transfers, and online payments. Customers from Canada or the USA must confirm international payment options in advance.
6. Warranty & Liability
We provide a limited warranty (7 to 30 days) on most repairs unless otherwise stated. Cool Fix Oman is not liable for any indirect or consequential damages caused by appliance failures before or after service.
7. User Responsibilities
Users are responsible for providing accurate contact information, appliance details, and access to the service location. Unauthorized behavior or abusive language towards our technicians will not be tolerated.
8. Intellectual Property
All content on this website, including logos, texts, and media, is the property of Cool Fix Oman and may not be used or reproduced without prior permission.
9. Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, store, and use your data.
10. Changes to Terms
We may update these terms at any time. Continued use of our services implies acceptance of any revised terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: electronicappliancesrepairs@gmail.com
- Phone / WhatsApp: +968 9495 9641
- Location: Mutrah, Muscat – Oman
Last Updated: July 2025