Frequently Asked Questions (FAQs) – Cool Fix Oman
Welcome to the FAQ section of Cool Fix Oman. Below are some of the most common questions asked by our local and international customers, including those from Canada and the USA who have family or rental properties in Muscat, Oman.
General Appliance Repair Questions
1. Do you offer AC repair for residential and commercial buildings?
Yes, we provide professional air conditioner repair and maintenance services for both homes and commercial spaces in Muscat.
2. How long does it take to repair a refrigerator or freezer?
Most refrigerator repairs are completed within 24 hours depending on the issue. Emergency services are also available.
3. Can I book your services online or via WhatsApp?
Yes! You can easily contact us via WhatsApp or our Contact Us page to schedule a technician visit.
International Customer Support
4. I’m currently living in Canada/USA. Can I book a service for my family in Muscat?
Yes, we frequently work with customers who live abroad and want to repair or maintain appliances in their homes or rental units in Muscat. You can book and pay online or through local representatives.
5. Do you offer maintenance packages for long-term clients?
Yes. We offer monthly and quarterly maintenance contracts for families, businesses, and landlords — including those residing abroad.
6. Is WhatsApp support available for international customers?
Absolutely. Our WhatsApp number +968 9495 9641 is active and available for both local and international inquiries.
Pricing and Service Areas
7. What are your service charges?
Our charges depend on the appliance and problem, but we always offer a free quote before starting the job. No hidden charges!
8. Which areas in Muscat do you serve?
We provide same-day service throughout Muscat, including Mutrah, Al Khuwair, Ruwi, Seeb, and nearby areas.
9. Do you charge extra for urgent or weekend calls?
Yes, for emergency or off-hour services, a small additional fee may apply. But this is always communicated beforehand.
Other Common Queries
10. Which brands do you repair?
We repair all major brands including LG, Samsung, Whirlpool, Daikin, Panasonic, Bosch, GE, and more.
11. Is your team certified?
Yes. All our technicians are trained, certified, and experienced in handling modern appliances.
12. How do I follow your updates and maintenance tips?
You can follow us on Instagram, Facebook, and Twitter for regular tips and updates.